Your appointments are very important. Sometimes life happens and appointments need to be rescheduled or canceled. Since the provided services require prep time to properly prepare the massage room for your treatment, there are Cancellation Policies in place. With the desire to be effective and fair to all clients in order to provide you & others with excellent customer service and access to appointments during peak times, the following policies are honored:
 

Cancelation Policy & Fees

• At least 24 hours notice to cancel or reschedule your appointment.
• Less than 24 hours notice will result in a charge equal to 50% of the reserved service.
• All No-Shows will be charged 100% of the reserved service.

  Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

  These policies allow the time to inform any standby guests of availability. Without sufficient notice, other clientele who could have scheduled an appointment for the same time may miss the opportunity.
 

Arrival Time

  Please arrive at your appointment 5 minutes before your scheduled appointment. This allows for extra time to attend to your paperwork etc. Arriving early will not guarantee your service will start before your scheduled appointment time.
 

Late Arrivals

  Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

  Sometimes things happen outside of your control that might make you late for your appointment. I will do everything possible to accommodate you, but unfortunately it will limit the time allocated for your treatment or we may need to reschedule your appointment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. If we have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s).

  Please let me know as soon as possible if you are running late so the best accommodations can be made for everyone.

  I look forward to our session!